Privacy policy
Last updated: October 2026
Helixa Pty Ltd (ABN pending) is committed to protecting your privacy in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and safeguard your personal information.
Information we collect
We collect personal information you provide when creating an account, placing an order, or contacting us. This includes your name, email address, shipping address, phone number, and payment information. We also collect technical data such as IP addresses and browser information through our website analytics.
How we use your information
We use your personal information to process and fulfil orders, manage your account, communicate with you about your orders, improve our products and services, and comply with legal obligations. We do not sell or rent your personal information to third parties.
Disclosure to third parties
We may share your information with trusted third-party service providers who assist us in operating our website and fulfilling orders, including payment processors (Stripe), shipping carriers, and email service providers. These parties are contractually obligated to protect your information.
Data security
We implement industry-standard security measures to protect your personal information, including SSL encryption for all data transmissions and secure storage of account credentials. However, no method of transmission over the internet is 100% secure.
Your rights
Under the Australian Privacy Act, you have the right to access, correct, or request deletion of your personal information. To exercise these rights, please contact us at privacy@helixa.com.au. We will respond to your request within 30 days.
Cookies
Our website uses cookies to improve your browsing experience and analyse site traffic. You can control cookie settings through your browser. Disabling cookies may affect some website functionality.
Contact us
If you have questions about this privacy policy or how we handle your personal information, please contact us at privacy@helixa.com.au.